Returns & Exchanges
At the Design Museum Shop, we want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it to us within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Package Your Items
Carefully pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship the Parcel
Affix the provided return label to your package and drop it off at your nearest authorized carrier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing